WATI vs Respond.io — Which WhatsApp Tool Fits Your Team?
Both WATI and Respond.io run on the official WhatsApp Business API and are built for teams that need broadcast messaging, chatbot automation and a shared inbox at scale. The real difference is scope: WATI is WhatsApp-first with deep campaign and template tooling, while Respond.io is a true omnichannel platform (WhatsApp plus Messenger, Instagram, SMS, email) with a heavier workflow builder aimed at mid-market and larger teams.
WATI vs Respond.io de un vistazo
| WATI | Respond.io | |
|---|---|---|
| Core model | WhatsApp Business API platform (broadcast / chatbot) | Omnichannel conversation platform + workflow automation |
| Channels | WhatsApp only | WhatsApp + Messenger, Instagram, SMS, email |
| Pricing basis | Tiered + per-agent + message markup (~$39–$229/mo for 5 users, 2026) | Tiered by Monthly Active Contacts (~$79–$279+/mo, 2026) |
| Best known for | Mature broadcast/campaign tooling, no-code chatbot | Visual workflow builder, cross-channel identity resolution |
| Team size fit | Small–mid WhatsApp-focused teams | Mid-market to enterprise, multi-channel |
Teams running WhatsApp marketing broadcasts and simple chatbot flows who want to stay purely on WhatsApp.
Larger teams juggling WhatsApp plus other channels who are ready to invest in configuring workflows and AI agents.
If your team mainly replies to buyers 1:1 rather than broadcasting, and what you actually need is higher-quality replies in each rep's voice plus visibility into which messages actually close deals — that's a different job than either tool is built for. That's the gap Sellenca fills: an AI copilot inside WhatsApp Web, $19/seat/month, no number migration.
En qué se diferencia Sellenca
Reply quality in each rep’s own voice
Neither tool drafts replies for you — Sellenca gives one-click replies grounded in your pricing, policies and scripts, in each rep’s own voice.
Message-level attribution to revenue
Sellenca ties individual replies to won orders (Shopify auto-ingestion), showing which messages actually close deals — attribution neither tool focuses on.
Keep your number — copilot inside WhatsApp Web, plus optional official Cloud API
Sellenca is a copilot inside WhatsApp Web, so reps keep their existing WhatsApp and habits; the official Cloud API is there when you want to scale.
Ve Sellenca en una conversación real
Pruébalo gratis dentro de WhatsApp Web: conserva tu número y mira respuestas con un clic en el idioma del cliente, basadas en tu negocio.
Empieza gratisFuentes y vigencia: Details drawn from the WATI and Respond.io comparison data on this site (public sources, wati.io / respond.io and third-party reviews, as of July 2026). Pricing and features change — verify on their sites before deciding.