WhatsApp sample request reply templates
Sample requests are where sellers lose money quietly. Send free samples to everyone and you're funding tire-kickers; refuse outright and you lose real buyers who just want to verify quality. The move is to make the sample a small commitment that filters for intent — and to build the reorder into the sample conversation from the start.
Sample fee, refundable on order
Happy to send a sample, [name]! It's [price] including shipping — and I'll credit that back against your first order of [qty]+. That way you can check the [quality/material] risk-free. Shall I send the payment link?
Why it works: A refundable sample fee costs a serious buyer nothing but stops tire-kickers cold — and the credit-back promise makes the first order feel like it has already started.
Free sample for qualified buyers
For orders at [qty]+ we cover the sample — just the [shipping cost] on your side. Could you confirm roughly what quantity and which styles you're planning? I'll get it out today once we know.
Why it works: Tying free samples to a stated quantity turns the sample into a qualifying question — you learn their real order size before spending anything.
Turn the sample into the next step
Sample's on its way, [name] — tracking [number], arriving around [date]. When it lands, check the [specific detail: stitching / weight / finish] — that's where we're different from cheaper suppliers. I'll follow up after it arrives to hear your thoughts.
Why it works: Telling the buyer exactly what to look at frames their evaluation on your strengths instead of price, and pre-scheduling the follow-up means the sample doesn't vanish into silence.
Reply like this in one click
Inside WhatsApp Web, Sellenca drafts replies like these automatically — in your customer's language, grounded in your pricing and policies, and in each rep's own voice.
Start free