We are here to help.
Questions about Sellenca or the Chrome extension? Reach the team directly, or check the answers below.
Contact the team
For product help, account and billing questions, and data requests. We reply as soon as we can.
Chrome extension — common questions
How do I install the extension?
Install the Sellenca extension from the Chrome Web Store. It works in any Chromium-based browser, such as Chrome or Edge. Then open WhatsApp Web and the Sellenca panel appears in the sidebar.
How do I sign in?
Sign in to the sidebar with your Sellenca account: the email and password you signed up with, or the ones your company admin created for you. If you are already signed in to the Sellenca workspace, you can also click “Connect Sidebar” there to connect instantly. You need a Sellenca account to use the extension.
What does the extension read, and where is the data processed?
Sellenca reads a conversation only when a rep actively uses it (save, analyze, translate); it does not scan your chats in the background. That data is stored in your company’s own isolated Sellenca workspace (Supabase, AWS us-west-1, USA). To draft replies and translate, the relevant text is sent to the AI and translation providers listed in our Privacy Policy.
Does Sellenca send messages or train AI on my chats?
No. Sellenca only places a draft in the WhatsApp input box; nothing is sent to a customer until a rep presses send. We do not use your conversations or knowledge to train shared models across customers, and we do not sell personal data.
What does it cost?
Sellenca is a per-seat subscription with a 7-day free trial, 50 AI replies included and no credit card required. See the pricing page for current plans.
How are AI credits counted, and how do I buy more?
Each AI call is converted into credits from its actual model usage; company admins see this month's usage and balance in Company settings → Subscription and billing. Paid plans include 1,500 credits per seat each month, valid for that month; if you need more, buy a credit pack on the same page ($10 = 1,000 credits, $50 = 5,500 credits, $100 = 12,000 credits). Purchased credits are valid for 12 months.